A safe shopping experience and your satisfaction have been important to us long before the new EU legislation was enacted.
At SpinaliS, we have long offered our customers a 30-day satisfaction guarantee because we want your online purchase of a high-quality ergonomic chair to be a well-considered, safe, and transparent decision—free of unnecessary risk.
In accordance with new EU legislation stemming from Directive (EU) 2023/2673, we have supplemented the process with an easily accessible online form for exercising the legal right to withdraw from the contract within 14 days of receiving the product. Therefore, consumers can submit their withdrawal directly using the form below.
As a consumer, you may cancel your online purchase within 14 days of receiving the product, without giving a reason. After submitting the form, you will receive a confirmation of receipt of your cancellation at the email address you provided.
Our 30-day SpinaliS Satisfaction Guarantee remains unchanged and is valid for 30 days from the date of purchase. To receive a full refund under this offer, the chair must be clean, undamaged, complete, returned in its original packaging, and in a condition suitable for resale.
The statutory right to cancel a contract applies to consumers. For purchases made by businesses, public institutions, and other legal entities, the agreed-upon terms of sale apply.
This form is intended for canceling a contract or requesting a refund. For complaints, service requests, or other questions regarding your order, please call us at +386 51 677 810 or email us at info@spinalis.si.