FAQ

How long might it take me to get used to the chair?

The majority of SpinaliS users grow accustomed to the chair within a few hours of use. Some require a bit more time, as it is indeed a different sensation from sitting in a fixed chair. Our customers have reported needing anything from a few hours to two weeks! If, for any reason, you would like to return your SpinaliS chair, you can do so within thirty days of receiving it and be assured of a full refund. But please ask your local distributor for details, as our locals distributors may have slightly different return policies.

After the first few days of sitting on my new SpinaliS chair, I feel like my back aches more than it did before. Is this normal?

Yes, it is completely normal and will go away with continued use. The main issue is that active sitting, as is promoted by SpinaliS chairs, requires some getting used to. It is meant to activate muscles that keep you and your back healthy, and this means that sitting on them feels different, and initially can result in mild muscle aches, as the muscles in use are indeed working (and that’s a good thing). We recommend that, for the first few weeks with your new SpinaliS chair, you sit further back on the seat, with your back against the back rest. This minimizes the movement of the seat, and thus your muscle activity. Gradually, you should sit towards the front of the seat, which activates your muscles more, and is healthiest in the long run. After a few weeks of use, you’ll find that the SpinaliS chairs are entirely comfortable, and your body will be very grateful, if you use them all day, every working day, for years to come.

Is it possible to lock the seat, so it becomes less mobile?

This is not possible, as it would defeat the purpose of the chair, which is designed to promote active sitting. However, if you sit further back in the seat, with the small of your back touching the lumbar support, the seat moves less than when you sit more forward on it.

Do any of the models feature support for the head?

Our highest-end model is the Navigator, and this includes a back high enough to support the head. But do keep in mind that SpinaliS chairs are meant to be office chairs, not for lounging, so they focus on back health and functionality, rather than relaxation.

Do you have any new models?

We are regularly designing new models, so please keep an eye on our site.

Why is there such a difference in prices among your models?

The functionality of all models is the same. The differences are in the design aesthetic, materials and the amount of craftsmanship required to build each model.

How do I know which model is best for me?

The functionality of each model (aside from the Pilot) is the same, so choosing the best for you is all about personal feel and aesthetic preference. A more heavy-set person may find the Ergonomic or Pilot more comfortable. The Navigator has more of a male aesthetic, as do the Hacker and Apollo models. If you have a specific working environment for which you need a chair (for example, if you are a hair stylist, a makeup artist, a doctor, a physiotherapist), we can recommend specific models to suit your needs.

Is there a model for younger children?

The best model for children is the Basic. A child can use this as early as 1st grade. You can regulate the height of the seat and the back, so the chair can grow with your child and will guarantee many years of happy use. Because it is important that one’s feet touch the ground while seated, there is the option of installing a footrest at the base of the chair, if your child’s legs are not quite long enough to reach the ground without one.

 

Where is SpinaliS designed and built?

SpinaliS is designed and built in Slovenia, in the heart of the European Union. Our firm has been producing chairs for more than 19 years, with tens of thousands of satisfied customers.

Why are SpinaliS chairs on the expensive side?

SpinaliS chairs are orthopedic aids and have a similar function to an orthopedic or exercise ball. By sitting in them, we work the back and stomach muscles, which helps to relieve pain resulting from incorrect posture and remaining seated too long. These chairs should be considered not only high-quality office chairs, but also a wellness aid.

What’s the real difference between these chairs and more traditional ones?

The key difference is that sitting in a SpinaliS chair replicates sitting on a therapeutic or exercise ball, encouraging active sitting, which is far healthier than sitting in normal chairs. Much more detail about why our chairs are so good for you is available in our promotional video and elsewhere on this site.

Is this chair suitable for me if I’ve had back surgery or am otherwise recovering from an injury?

Our chairs are endorsed by doctors as wellness aids, and are recommended by orthopedists. However, it’s always a good idea to ask your personal doctor specifically about SpinaliS chairs and follow their recommendation.

Should I expect the chair to last a long time?

The materials with which we hand-make our chairs are of the highest quality and should therefore last a long time. We expect the lifespan of our chairs to be at least 10-15 years with regular, correct use. Of course, as with all materials, the way in which they are used and cared for determines much of their lifespan. Should any aspect of your chair wear out or require replacement, please contact us.

How long is the warranty on the chairs?

The warranty runs for three years for the metal components (the frame, the base, the height adjustment mechanism), while the warranty does not cover the seat cover and fabric. Please ask your local distributor for details.

Is it possible to replace the cushions or fabric coverings on the chairs?

Of course, but if this is required, we do not fix the cushions or fabric but instead replace them with entirely new components.

How long will it take for me to receive my chair, once I place an order?

Within Slovenia, where we are located, it is usually 7-10 days. For orders shipped abroad, it depends on the manner in which the chairs are shipped. Please be in touch with us and we can make a more precise calculation.

 

Medical opinions

Prof. Dr. sci. Stjepan Gamulin, Profesor Emeritus

SpinaliS is an excellent ergonomic solution. In the middle, the riding position, the seat with a spring requires constant adjustment of vertebral muscles and maintaining balance and thus upright posture with both continuous vertebral muscle activity. Sitting in the rear position (resting position), provides the best ergonomic solution to sit.

From personal experience I can confirm the great advantages of SpinaliS over other chairs. SpinaliS chairs work. For thirty years I have been suffering from pain in my lower back, and over the past 12 years I have had three strong attacks of lumbo ishialgia I have dealt with it by physical therapy and regular exercise. After my last attack, six months ago, I decide to have an operation on my intervertebral disks.

I have been using it for 5 months now I do not get back pain, which I had previously after prolonged sitting. Therefore I can recommend SpinaliS chair to anyone who suffers from pain in his lower back, and prevention to anyone in business who is exposed to prolonged sitting.

Irena Logonder, speech therapist

SpinaliS allows for an active body in the correct position

SpinaliS due to its moveability optimally meet the child's need for movement also during medical treatment. It allows for an active body in the correct position, which is a necessary starting point for better speech motorics and thus more successful speech therapy treatment. 


All medical opinions

© 2018 Spinalis - Ham d.o.o.